Palmetto Technology Group, Inc.
Field Engineer
Sundog - DeKalb, IL - DeKalb, IL - Full Time
Sundog Position Description:
Field Techs are strong in all the most common and popular networking technologies. In addition to strong technical aptitudes, backed by at least 1 year of in the trenches experience, this person is a good communicator and a person who can manage well when the client is in a pickle and really needs strong guidance. The work is everything from fixing a printing issue, to documenting a network, to replacing switches to maintain off-site backs and helping with a disaster-recovery plan to an impromptu Nerf-gun war in the office. No two days are the same.
Position Responsibilities:
Knowledge, Skills, and Abilities:
Field Techs are strong in all the most common and popular networking technologies. In addition to strong technical aptitudes, backed by at least 1 year of in the trenches experience, this person is a good communicator and a person who can manage well when the client is in a pickle and really needs strong guidance. The work is everything from fixing a printing issue, to documenting a network, to replacing switches to maintain off-site backs and helping with a disaster-recovery plan to an impromptu Nerf-gun war in the office. No two days are the same.
Position Responsibilities:
- Documentation of Client Networks and procedures
- Backup Maintenance
- Configuration of standard POP, SMTP & Exchange clients including Outlook
- Installation, configuration, troubleshooting and customization of MS Office Suite applications per customer's preferences
- Understanding of and ability to install, configure and test workstation hardware including video cards, NICs, sound cards, hard drives, and PDAs
- Configure file, print and remote access services
- Administration, including add/remove users and groups, configure file permissions, check event logs, configure and restore from backup
- Ability to deal effectively with stressful situations
- Ability and willingness to recognize when it is necessary to ask for technical expertise from others without unnecessarily burdening other team members
- Ability to provide accurate time estimates for how long a task will take
- Ability to quickly learn new technologies through the use of self-study materials and intuition
- Ability to articulate technical information clearly and simply to non-technical people
- Enjoys helping people to the extent that no problem is considered mundane, no matter how simple the solution
- Is self-motivated and can be self-directed when necessary
Knowledge, Skills, and Abilities:
- Experience required with Windows desktop operating systems
- Understanding of TCP/IP and troubleshooting Internet connectivity
- Experience with routers and firewalls
- Experience with Terminal Services
- Understanding of relationship between switches, hubs, patch panels and connecting nodes to a network
- Understanding of DNS services
- Working Knowledge of Non Cisco Firewall Technologies - SonicWALL, Linksys, NetGear
- Working Knowledge of Wireless Technologies
