Palmetto Technology Group, Inc.
Fast Response Help Desk Engineer
Sundog - DeKalb, IL - DeKalb, IL - Full Time
As a Fast Response Engineer at Sundog, you hold a key role in the growth and success of our organization. You have a few primary responsibilities:
You will be accountable for:
- The Client experience
- On-site / Remote service
- Documentation of Client networks
- Training Clients on basic IT, security, and productivity best practices
- Finding Business IT solutions
You will be accountable for:
- Installation, configuration, troubleshooting and customization of MS Office Suite applications per customer's preferences
- Configure file, print and remote access services
- Administration, including add/remove users and groups, configure file permissions, check event logs, configure and restore from backup
- Backup Maintenance
- Ability to provide accurate time estimates for how long a task will take
- Ability to quickly learn new technologies through the use of self-study materials and intuition
- Experience required with Windows desktop operating systems
- Understanding of TCP/IP and troubleshooting Internet connectivity
- Experience with routers and firewalls
- Experience with Terminal Services
- Understanding of relationship between switches, patch panels and connecting nodes to a network
- Understanding of DNS services
- Working Knowledge of Non-Cisco Firewall Technologies - SonicWALL, Linksys, NetGear
- Working Knowledge of Wireless Technologies
- Education in Networking is great, but experience, passion and culture will win the day
- Net+ are required within the first 180 days of hire
