Help Desk Lvl III

Who we are

Integrated Axis is a leading Managed Services Provider (MSP) located in Tucson, AZ with clients located across the US. Our organization has a strong company culture built on our values of Teamwork, Service, Growth-Minded, Trust, and Innovative. Our team dedicates their time working together to provide phenomenal experience for our customers. Be ready to join a fast-paced, ever-evolving IT company that is bringing on new customers and team members to continue strong growth into the future.

Help Desk Lvl III

Integrated Axis is looking for a Level III Engineer to join our team. This Tier 3 Role is for you if you love working with a team that will support you as you work to build, migrate, secure, and troubleshoot technology environments. The ideal candidate must have excellent networking skills, firewall skills, and troubleshooting skills. The ability to read telemetry from third party reporting systems and develop a troubleshooting or recommendations roadmap is also important.

Your day to day

• Works with high-value clients, designing and implementing infrastructures and moving clients from on-prem to the clou
• Perform hands-on Systems/Network engineering
• Create client relationships, solving any complex technical issues, and providing solution
• Knowledge of principles and methods applied to information technology infrastructure, planning, implementation, and management
• Coordinate with vendors to complete complex network infrastructure projects
• Design, Implement, and Support LAN/WAN technologies
• Installation of routers, switches, firewalls, wireless, etc.
• Remote access solutions: VPN, Terminal Services
• Design, configure, maintain and upgrade corporate customer’s networks and in-house servers
• Manage personal ticket queue and the churn of tickets, adhering to agreed upon and communicated service levels
• Oversee and act as an administrator for Intune security solution including policy creation, rollout/deployment, and wiping
• Administration of Microsoft Windows and Office 365 Suite including licensing, troubleshooting, security administration and resolving application issues.
• Respond to and facilitating the timely resolution of customer incidents escalated by Tier 2 Agents
• Oversee and act as an administrator for Intune security solution including policy creation, rollout/deployment, and wiping.
• Manage helpdesk ticketing and issue documentation, ensuring response times and resolution metrics are met.
• Administer full hardware/software lifecycle management.
• Manage and act as administrator for company software applications including adding/removing new users and requests for access. Evaluate and assess ongoing application use versus cost efficiency.
• Direct and provide strategic guidance for all internal IT components.
• Train/Educate users on software applications, technology best practices and enhance user proficiency
• Develop, maintain, and use internal data visualization reports and dashboards to enhance strategic data metrics.
• Administration of AWS or Azure
• Other duties as assigned

Your experience

• Extensive Experience with Azure Active Directory, Microsoft 365, Office 365, and Microsoft Azure
• Excellent oral/written communication skills (emphasis on technical communication) in a business environment
• Experience troubleshooting: Active Directory user, group and Group Policy management, Office 365 and Microsoft 365 cloud and desktop applications including Microsoft Teams, Windows Desktop PCs, software, and hardware.
• CompTIA or Microsoft certifications preferred

What we do for you

At Integrated Axis we prioritize our employees’ personal and professional development, offering best in class training, mentorship, and opportunities for growth through our self-promotion paths. We encourage innovation and challenging the status quo. With teams across the country, we have a wealth of knowledge and a team that is eager to share and grow together.

Benefit Highlights

· Competitive benefits package, including medical, dental, vision, and life insurance

· 401k match

· Unlimited Approved PTO after one year (2 weeks your first year)

· 10 Holidays including your Birthday and a Floating Holiday!

· Gym reimbursement

· Amazon Prime reimbursement

· 40 Hours for Volunteer Time

· Paid Maternity and Paternity leave

· Paid certifications

· Learning and development programs